TERMS & CONDITIONS
CUSTUMER CARE
UMFL Distributor, we are dedicated to providing exceptional customer care and support to ensure a seamless experience with our products and services. Whether you have questions, concerns, or need assistance, our team is here to help.
1. **Contact Information**
- **Email Support**: For general inquiries, support requests, or to initiate returns and exchanges, please email us at [contact@umfldistributor.com]. Our team aims to respond within 24-48 hours during business days.
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2. **Support Services**
- **Order Inquiries**: Track your orders, check the status of shipments, or update your order details by contacting our customer service team.
- **Product Information**: Get detailed information about our products, including specifications, availability, and usage by reaching out to our support staff.
- **Returns and Exchanges**: Initiate a return or exchange, or get assistance with defective or damaged products by following our outlined process.
- **Billing and Payments**: Address any questions or concerns regarding billing, payments, or account issues by contacting our customer care team.
3. **Feedback and Suggestions**
We value your feedback and are constantly looking for ways to improve our services. If you have suggestions or comments about your experience, please let us know by:
- **Email**: Send your feedback to [feedback@umfldistributor.com]
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4. **Escalations**
If you have concerns that require higher-level resolution, please request to speak with a supervisor or manager. We are committed to addressing and resolving any issues promptly and to your satisfaction.
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Thank you for choosing UMFL Distributor. We are here to support you and ensure a positive experience with our products and services.
PRIVACY & SAFETY
UMFL Distributor, we prioritize your privacy and the security of your personal information. Here’s a brief overview of how we handle your data:
1. **Information We Collect**
- **Personal Information**: Name, email, phone number, address, and payment details.
- **Order Information**: Details of your purchases.
- **Usage Data**: IP addresses, browser types, and site interactions.
2. **How We Use Your Information**
- **Order Fulfillment**: To process and manage your orders.
- **Communication**: To send updates and respond to inquiries.
- **Improvement**: To enhance our products and services.
- **Security**: To prevent fraud and ensure service integrity.
3. **Data Sharing**
- **Third Parties**: We may share data with partners for order processing and support, bound by confidentiality agreements.
- **Legal Requirements**: We may disclose information to comply with laws or protect rights.
- **Business Changes**: Information may transfer in the event of a business merger or acquisition.
4. **Data Security**
- **Encryption**: We use encryption to protect your data.
- **Access Controls**: Restricted access to your data.
- **Secure Systems**: Measures to guard against unauthorized access.
5. **Cookies and Tracking**
- **Cookies**: Used to improve your experience and analyze traffic. Manage through your browser settings.
- **Analytics**: To track site usage in aggregate form.
6. **Your Choices**
- **Opt-Out**: Unsubscribe from promotional emails at any time.
- **Access and Update**: Contact us to view or correct your data.
7. **Children’s Privacy**
- Our services are not intended for individuals under 18. We do not knowingly collect their data.
8. **Policy Updates**
- We may update this policy periodically. Check our website for the latest version.
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WHOLESALE INQUIRIES
Contact Us
For wholesale inquiries, please reach out to us:
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through the contact section
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provide resellers permit information
We look forward to discussing how we can collaborate!
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments