SHIPPING & RETURNS

At UMFL Distributor, we strive to ensure complete satisfaction with your bulk purchases. Our Return and Exchange Policy is designed to address issues with your order in a clear and fair manner. Please review the policy below for guidance on returns, exchanges, and how to resolve any issues with your order.

1. **Eligibility for Returns and Exchanges**

- **Bulk Orders**: Due to the nature of bulk orders, returns and exchanges are generally not accepted. However, we understand that exceptions may arise. Please review the conditions below to determine eligibility.
- **Defective or Damaged Goods**: Returns or exchanges are accepted for defective or damaged products. If your order arrives in a less than satisfactory condition, please follow the process outlined below.

2. **Return and Exchange Process**

- **Notification**: To initiate a return or exchange, contact our customer service team within 48 hours of receiving your shipment. Please provide your order number, a description of the issue, and any relevant photos of the damaged or defective items.
- **Approval**: Our team will review your request and determine if the item(s) qualify for a return or exchange. If approved, you will receive detailed instructions on how to proceed.
- **Return Shipping**: For approved returns, we will provide a return shipping label. Items must be returned in their original packaging and in the condition they were received. The return shipping cost will be covered by us only if the return is due to a defect or error on our part.

3. **Conditions for Returns**

- **Product Condition**: Returned products must be unused, in their original packaging, and in the same condition as when received. Products showing signs of use or damage beyond normal wear and tear may not be eligible for return.
- **Restocking Fee**: A restocking fee may apply to returns that are not due to defects or errors. The fee will be deducted from the refund amount and is intended to cover the costs associated with processing and restocking the returned items.

4. **Refunds**

- **Processing Time**: Once we receive the returned item(s) and inspect their condition, we will process your refund. Refunds are typically processed within 7-10 business days.
- **Refund Method**: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited back to your card. For other payment methods, refunds will be issued accordingly.

 5. **Exchanges**

- **Availability**: Exchanges are handled on a case-by-case basis. If you wish to exchange an item, please contact our customer service team to discuss available options.
- **Replacement Items**: If an exchange is approved, we will arrange for the replacement item to be shipped to you. Please note that exchange requests are subject to product availability.

6. **Exceptions**

- **Custom or Special Orders**: Custom or special orders are not eligible for return or exchange unless there is a defect or error in fulfillment.
- **Clearance Items**: Products purchased on clearance or sale may have different return and exchange policies. Please check the specific terms at the time of purchase.

7. **Contact Us**

For any questions regarding returns, exchanges, or to initiate a request, please contact our customer service team at [contact@umfldistributor.com]

Thank you for choosing UMFL Distributor. We appreciate your business and are here to help ensure your complete satisfaction.